Disability Access Services had become the most requested service at Disneyland and Disney World in recent years with a user volume eclipsing the program’s intended audience and impacting waits and experiences for guests needing the accommodations.
Neither Disneyland nor Disney World has responded to USA TODAY’s requests for comment on this story, but when changes were announced in early April, Disney said, “Disney is dedicated to providing a great experience for all guests, including those with disabilities, which is why we are so committed to delivering a wide range of innovative support services aimed at helping our guests with disabilities have a wonderful time when visiting our theme parks.”